See usable, intuitive, and appealing in action, especially for web products
Know the basics of using Figma (no exporting to PDF and sending over email plzzz), Adobe XD, Sketch, etc
4. My Observations
Products which offer poor experience still hang in there, because users are often captured audience (think NS Portal and fact that it was always down on weekends)
People who manage products in Govt seldom talk to actual users
UX is neither about doing usability testing nor is it copywriting
There is product management theatre in the public sector
Good design doesn't mean doing bright colors, flashy animations, layouts. In fact, predictable layout is good, like for websites.