UX Fundamentals
Questions You'll Answer
What is UX?
How does UX differ from UI?
What are the key principles of user-centric products?
What are UX design processes and methodologies?
Why should we incorporate design for users with disabilities?
How do you conduct user research, design, prototype, validation, testing?
What You'll Learn
UX is not UI, it's all aspects of the end-user's interaction with the company, its services, and its products.
Understand user needs, behaviors, and motivations
Learn methods for user research (e.g. interviews, surveys, usability testing)
Study principles of good UX design (e.g. usability, accessibility, desirability)
Know the basics of using Figma (stop exporting PDFs to email!), Adobe XD, Sketch, etc
Hard Truths
Products which offer poor experience still hang in there, because users are often captured audience (think NS Portal and fact that it was always down on weekends).
People who manage products in Govt seldom talk to actual users.
There is product management theatre in the public sector.
People who do know/talk to users don't get to decide and often get overridden by generalists.